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Forum Posts

Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 3237 Views
  • 5 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 2592 Views
  • 0 replies
  • 5 Helpful

Sim still not come back on

My sim was blocked on Monday after part of my bill for my new handset wasn't paid due to an error  where the direct debit payment hadn't been set up. I paid my outstanding bill on Friday evening over the phone and was told to turn my phone off and ba...

AFirth10 by Investigator
  • 336 Views
  • 5 replies
  • 1 Helpful

No Service - No WiFi to connect to

I really need my phone for work and cannot connect to work WiFi due to safety. I am not receiving information in advance about drops in service and this makes me look very unprofessional when missing important calls for my job! Try and get in touch w...

katy-lea by Explorer
  • 333 Views
  • 3 replies
  • 1 Helpful

Resolved! Landline not receiving calls from EE network.

Up until December we were with BT for Mobile, broadband and landline. We have changed to EE for mobile and another company for broadband and landline, keeping our existing numbers. Since the change over we can no longer ring our landline from our mob...

Colibryn by Investigator
  • 2518 Views
  • 13 replies
  • 9 Helpful

Mobile coverage

Has anyone been struggling with EE coverage the last few days? My phone doesn’t seem to be working unless connected to WiFi which is very frustrating. Thanks!

Network issues

Hi I’ve got a tp link router with an ee som card in it as I live in a static caravan but I e had no internet for the last two days and trying to get in touch with ee is useless as there’s no live chat and just generic answers in the help section, wou...

Re: Is it just me or is ee phone signal poor

So been with EE 5 weeks. First couple of weeks fine but then an issue in our area caused some work to be done. Since this work has completed my signal is awful. It shows 2 bars but when I try and make a call those bars disappear and it says not regis...