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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 8638 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 14838 Views
  • 0 replies
  • 6 Helpful

My phone is saying user busy

I don’t know what’s going on but whenever anyone rings me it tells them my phone is busy or goes straight to VM. I have no one blocked, no call diverts set up, they can’t leave messages but I can call them 

No Service indoors

My EE mobile service keeps dropping out when I'm at home. But when out it's okay. I have to stand outside my front door (often in the rain) to make a call. I've already missed important calls from the hospital, so this is really affecting my life! Pl...

SaraBlend by Investigator
  • 1303 Views
  • 8 replies
  • 3 Helpful

Loss of all service

I have recently moved to EE from Plusnet but I am receiving no service anywhere. I never used to get any in the house, as I live in a granite cottage. But I did used to get it in the garden. I've also driven to many places within around 50 miles of m...

Re: Zéro mobile network

Same here.EE coverage map shows fully saturated 4G service for the area but the reality is a virtually unusable signal for months now.-110dBm or worse most of the time.Vodafone and O2 coverage is solid.EE / BT repeatedly advise “use WiFi calling”.

BTea by Explorer
  • 574 Views
  • 4 replies
  • 0 Helpful

No signal

I’ve suddenly no signal or very little, calls sometimes go through but after 5 seconds or so people are saying I’m cutting out call is going dead ect 

zoea93 by Visitor
  • 336 Views
  • 1 replies
  • 1 Helpful

Report a fault

Hi it has been several weeks when I reported a fault at HS6 5DQ balemartin north Uist, I received a text about a week ago saying it has been fixed. Can I insure you it hasn't. This has been down for months now & is part of the essential service 

don54 by Visitor
  • 441 Views
  • 1 replies
  • 2 Helpful