Weak signal

Missniesjj · ‎04-10-2024

Hi

I have 1 bar of signal and no 5g in B23 area and at times in the middle of city centre as well.

Need help to resolve this

Chris_B · ‎04-10-2024

@Missniesjj Have you ever requested a replacement sim ? Have you tried your SIM card in a different device or a different EE sim in your device? Until you test the above it could simply be your device has a fault.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Northerner · ‎04-10-2024

Hi @Missniesjj

Have you checked EE local network for issues.

https://ee.co.uk/help/service-status

It maybe you're just in a poor signal area. Try restarting your device.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Missniesjj · ‎04-10-2024

Hi

I am new to EE been with them only a month

Missniesjj · ‎04-10-2024

Already restarted device

bristolian · ‎05-10-2024

There's nothing wrong with "only one bar" - it's still coverage. Your phone will always use 4G whenever 5G is unavailable, is it not doing that?

Are you having problems making or receiving calls, sending or receiving texts, or using mobile data? If so, what are they?

Missniesjj · ‎05-10-2024

The 4g wasn't working as well and I couldn't use data but could send texts

Ali_A · ‎05-10-2024

@Missniesjj

What handset are you using your SIM card in?
Are you able to test your SIM card in an alternative device at all?

Ali