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WIFI calling not working without GSM network connection

alexbb
Contributor
Contributor

‎30-03-2023 02:16 PM

WIFI calling was meant to work when no mobile network signal is available, but in my case it does not. Also, when I'm in a WIFI call, is the mobile network signal is lost, I lose my phone call over WIFI. That happens a lot as I'm in a building with very poor indoor reception.

This has been going for months, I use a Google Pixel 6, and I can verify my calls work over WIFI just fine, as long I have mobile network signal, once it is lost, I can't make or receive any calls over WIFI.

What can I do to fix this?

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28 REPLIES 28
bristolian
EE Community Star
EE Community Star

‎31-03-2023 12:50 PM

I note you have auto network selection disabled, which is not ideal. I would certainly recommend enabling that.

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alexbb
Contributor
Contributor
In response to bristolian

‎31-03-2023 01:32 PM

Pixel 6 (Android), there is no such a setting as to what is prefer, it is on, or off. When it is on, it always uses it.

No idea what band is here where I live,  this happen on 4G and also 5G

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alexbb
Contributor
Contributor
In response to Stevestevesteve

‎31-03-2023 01:35 PM

I've this issue since I can remember, the difference is that before I didn't work in the location that has poor signal as I do now. So the problem was most likely always there, just not easy to reproduce.

I think you tried to post a screen shot here that is not displaying for me. But I could not see any 2G requirements, which so far I know doesn't even exist anymore where I live.

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alexbb
Contributor
Contributor

‎01-04-2023 12:21 PM

My Pixel 6 also has the "requires 2G for WIFI calling to work selected and I cannot unselect it. Odd, I was not aware I even had 2g signal here as rarely I get any 3G. So what is the point of WIFI calling if GSM network is required?

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James_B
EE Community Manager
EE Community Manager
In response to alexbb

‎01-04-2023 01:29 PM

Hi @alexbb,

If you activate aeroplane mode, then turn WiFi back on, can you make a call over WiFi?

James

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alexbb
Contributor
Contributor
In response to James_B

‎02-04-2023 10:28 AM

airplane mode on pixel 6 doesn't deactivate the wifi, but yeah it works in airplane mode just fine to make and receive calls. 

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James_B
EE Community Manager
EE Community Manager
In response to alexbb

‎02-04-2023 10:39 AM

Hi @alexbb,

That's great, it confirms WiFi Calling is still working when you have no mobile signal.

I'm not sure why that message is appearing on Pixel devices but I'll see if I can find out.

James

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alexbb
Contributor
Contributor
In response to James_B

‎03-04-2023 09:20 AM

When deactivating the esim it does not work over wifi, but I guess that is how it should work as even in airplane modem the wifi calling would need to use information from the esim to call?

0 Helpful
Leanne_T
EE Community Support Team
In response to alexbb

‎03-04-2023 11:56 AM

Hi @alexbb 

If you have an active SIM you can use WiFi Calling. 

If you are experiencing problems with WiFi Calling, please call us and the team will get this looked into for you. 

Leanne.

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alexbb
Contributor
Contributor

‎06-04-2023 09:49 AM

I've been trying to resolve this with support, but so far it has been a dead end with no solution to my problem, that is why I decided to post here to see if I can get any further details. I've been battling with this issue for 1 year now with no signs of getting it resolved.

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