The EE Community

App not showing billing information

Since ive upgraded ive not been able to see my bill details. When I go to link a product, it wont do it and just says wrong birth date 

Change mobile number

Missing credit

I had £20.00 credit . £1.00 has been taken .. why ...?

I’m paying £25 a week but can’t make voice calls

I have the same problem. I’m paying £25 a week but can’t make voice calls. I can’t call 150 and the bot service just goes round and round in circles. What can I do?

BT and BT EE are an embarrassment - Billed for one account that wasn't mine

I now have to phone EE which is BTI started a new contract with BT which I cancelled due to not being promised what I received 28meg speed max!! It never even got to 20, So I spoke to BT and was told I could try out EE on a monthly pay to use basis a...

Switch 2 - order not found

I ordered a Switch 2 bundle from EE at 10:14 today and checked out as a guest, after an hour or so I still had not received an order confirmation email.I phoned in to the support line and after 40 minutes on the phone, the agent advised they could no...

SIM card

Can I please have a new SIM card please for *********** as I have accidentally change my sim to eSIM . [Mod edit: Removed mobile number]

Charged for 01793 number when roaming

so Just back from Greece, have got roaming as an add on, and then i see that I have been charged for calls to a UK number in Swindon - Nationwide Bank - which I had to do as they had sent me a message regarding suspicious activity on my account EE sa...

EE Speed Test Function

We are a new customer to EE. Just wanted to check the broadband speed for our product.  Sent on a wild goose test from the Router admin screen to the App, no such function exists as of 24/6/25. This was confirmed by EEGuide Aman who was very helpful ...