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Very poor reception

Carol1996
Explorer

‎20-07-2023 11:58 AM - last edited on ‎20-07-2023 01:33 PM by EE Community Moderator

I have been getting very poor reception lately and paying you quite an amount every month can you tell me when this will be restored .

xxx POSTCODE

[Mod edit: Please do not post personal information on the public board. Thanks!]

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎20-07-2023 12:01 PM - edited ‎20-07-2023 12:03 PM

@Carol1996  Have a look at THIS and click the check status tab.  You can report any issues via this.          Is this is one location or all locations you go to ?  Can you use Wi-Fi calling ?   is this indoors and or outdoors? 

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Carol1996
Explorer
In response to Chris_B

‎20-07-2023 12:15 PM

It says I have good coverage but I'm afraid I haven't even dropped out when I was talking to the ee advisorSent from my Galaxy
0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Carol1996

‎20-07-2023 01:34 PM

@Carol1996   You need to click the check status tab.   You clicked the coverage tab. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.