Problem with EE

[LindarT123]

Is anyone having problems getting through to EE online or phone?

[Leanne_T]

Hi @LindarT123

Thanks for coming here. 

What happens when you call us on 150? 

Thanks 🙂

Leanne.

[LindarT123 · Accepted solution]

I didn't manage to get through.The matter appears to have been resolved after numerous messages this morning 

[Leanne_T]

Thanks for letting me know @LindarT123

Leanne 🙂

[LindarT123]

I still haven't had my allowance back.I was advised to wait for 24 hours as there had been a tech glitch

[Christopher_G]

I'm sorry to hear that.

I would suggest speaking with our Mobile Care team, @LindarT123.

Chris

[LindarT123]

They have now said that I did use all my allowance in 1 day.

I have taken out a new plan earlier than I wanted to.

Thanks for your help

[ST551]

Having trouble up loading videos an getting on line , I was told the work on a mast as been completed but Im still having problems 

[James_B]

Hi @ST551,

Welcome to the EE Community. 🙂

What does the Network Status Checker report for your location?

James