25-10-2023 09:52 AM
I have added an EE sim to a Spitz AX router(GL-X3000) to access internet from home. Our broadband is slow at about 8 meg.
Doing speed tests or on laptops / pcs mobiles phones via the router we are getting upwards of 40meg download which is great.
My other half works from home and her laptop uses ZScaler as an authentication system to connect to work network.
Her laptop speedtests only give about 8 meg download, so I am assuming there is an issue with using Zscaler. We don't have admin access to do any checking on her laptop as the IT department have locked everything down.
Has anyone else come across the same issue?
Dave
25-10-2023 12:38 PM
Hi @DaveVorberg
Thanks for coming here 🙂
Has your partner spoken to there employer's helpdesk to see if anyone else has had a similar problem?
They may be aware of a fix for the slow speeds or can report this to Zscaler.
Leanne.
25-10-2023 03:04 PM
Not yet, that is our next port of call. They use an external IT company, and response speed is not very good.
25-10-2023 03:08 PM
I see @DaveVorberg
If every other device works fine and this only happens when using Zscaler this would need to be reported to the IT helpdesk.
Leanne.
26-10-2023 04:37 PM
The IT department suggest that we speak with our ISP. Not having admin access we cannot check on configuration on the Zscaler side.
I have read that some ISPs set lower speeds on DTLS and faster speeds on TLS, which could be the issue.
Would that be the case here.? Sorry I'm not technical enough to know what the above means.
Dave
26-10-2023 04:39 PM
Hi @DaveVorberg
As far as I am aware all speeds should be the same, to get this looked into in more detail you can contact our technical support team who can run some troubleshooting.
Leanne.
03-04-2024 06:06 PM
Zscaler is built on TLS
your issue here will be more likely to do with the subcloud configuration within your orgs Zscaler config.
for example when authenticating against the Zscaler cloud which Zscaler data centre / region is your device connecting to ? It can make all the difference if you are in UK yet connecting to Germany for example.
also does your IT dep throttle down the bandwidth on vpn connections ?
Could be a few things tbh
30-09-2024 10:06 PM
Hi Dave,
I am unable to help you with your problem however you might be able to help me with mine. I recently bought a GL-X3000NR and I have put my EE SIM card into it; the card is detected and visible in the web interface but there is no internet connection.
Please share your settings as I am ready to send this router back to Amazon.
02-10-2024 11:44 AM
Sorry, I no longer have my device. I have moved to Fibre to the premises.