The coverage in Hampshire has in the last week drops to virtually zero

[Indy-Joe]

The coverage in Bishops Waltham in Hampshire has in the last week drops to virtually zero. Unbelievable!

[Indy-Joe]

How would you describe a 6 week outage affecting whole communities by a brand as recognised as EE? Incompetence? Poor planning? Infrastructure on the cheap? ... or maybe it's just tough luck that the wind blew ... a little.

It's a bit like the water industry complaining it's jolly hard to stop leaks and water shortages.

It just needs adequate investment, planning, resilience triangulation and fast remedial action when incidents occur.

[bristolian]

I'd be more than happy to engage in a reasoned debate about some of the issues being raised here, if your motivations seemed genuine.

You seem more driven by other factors.

[Indy-Joe]

Only one factor - customer service and technology management. EE customer service is good, but it appears here at least that technology management is poor. No idea what 'other factors' you refer to - there has been no service here for 6 weeks affected hundreds of people and many businesses ... !!  I have worked in the tech industry for over 40 years, including advising major mobile service companies (not EE), and I have not seen the like. I personally was unable to hold an NHS business meeting today as Broadband failed and there as no mobile backup.

No need to reply, I assume you are 'dyed in the wool EE', irrespective of facts.

[ee_user14]

I've known most networks have these problems from time-to-time in different places W. You can't have been too involved in mobile telecoms if you think that this only happens on EE.

I don't ever recall mobile telcos being privatised from state ownership, so your analogy seems a little strange.

Anyway, you seem to only be here for a rant, so good luck to you!

[Indy-Joe]

True on both counts - but I wasn’t advocating privatisation…. Certainly a bit of a rant, sorry.

I switched to EE for better coverage only to get nothing. I then ask the community for advice on what they know only to find the EE defence.  

All infrastructure p providers have problems from time to time as you say. The mark of the ‘best from the rest’ is the speed at which they anticipate and fix these problems, and the degree of customer updates  provided. I have to say this is the worst I’ve ever personally come across.

All public utilities (water, gas, electricity, roads, telecoms) have the same public service responsibility.

[bristolian]

All MNO's share the same single site in Bishops Waltham, so all would be equally vulnerable to an outage there. It wouldn't be a surprise if that single site is a WIG, Arqiva or Cellnex site - which come with a specific set of access requirements if a tower climb is needed.

In some rural areas especially, the planning system will expect operators to share an existing structure rather than build separate ones.

You'd have to know more about the specifics of the alleged damage to understand the nature of the resolution required.

[Indy-Joe]

for those of you struggling with coverage, I have just had an update. As follows:

“Update on SO32. We're continuing to work with our suppliers to gain access to the site. Once we have this our engineers can get working on the problem. We will next update you on 5 August.”

coming up for 6 weeks outage, so fingers crossed

[Mick_B]

Update on SO32. We need to carry out a survey of the treeline, as we suspect that it may be blocking our microwave transmitters from sending signal between sites. We will next update you on 2 September

Does anyone know the exact location of the masts? (W3w)