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Community Activity
Cancel Contract
I want to cancel my Sim contract. But customer service is telling they can't do that, so I should go to store and talk there. I went to the store they are also telling they can't cancel I should talk to customer service. None of them are doing it. Wh...
Resolved! Apple Music inclusive extra not applying
I’ve chosen Apple Music as my inclusive extra and can see it active on my EE app. I received a link to set it up but when I click it, it opens Apple Music, shows a white screen for a second, then just continues to the regular Apple Music app. There a...
No phone in parcel upon delivery - only case & screen protector! EE useless!
I have always been so happy with their services UNTIL NOW!I upgraded 2 lines with EE (OCT 24) and took out insurance which came with a free minute one bundle (phone case and screen protector) with each phone. When DPD delivered the two parcels, one ...
Broadband 1.6 Gbps and landline
I am a current EE customer for all think mobile but I left EE broadband to switch to BT as only BT offered the faster speeds at the time. I want to come back now which I can see I can do but why can I not upgrade to the faster speeds at the same time...
Billing and Payments not loading.
Sites there doing its scrolling (5mins +) load icon. Cannot see my bills. Advice appreciated.
Upgrade from Legacy FTTC to New EE Full Fibre
I recently upgraded my legacy EE Fibre Plus plan (FTTC 80 Meg) to New EE Full Fibre 150 (FTTP 150 Meg), but could just as well have been any Full Fibre up to at least 1 Gig. It all went smoothly as to be hoped & expected. In early Dec. 2024 I ordered...
Any discounts when already on mobile contract
hi so atm I have got the iPhone all in contract and wondered if EE give you any discounts if I sign up to home broadband, I see that they can upgrade to unlimited data ( which I have) and a reduction if you take a mobile contract out but no mention o...
WiFi controls when using Velop nodes
Have just moved WiFi from BT to EE and was surprised that my kids mobile devices/laptops were auto connected to a ‘VelopSetup’ WiFi network. The new EE WiFi network still appears under our old BT network name when searching, but there is also now a ‘...
O2 Monthly Line Not Working on EE Phone*
I purchased my phone from EE, and the contract has been fully paid off. I switched to O2, but my line doesn’t work on this phone. However, when I insert a pay-as-you-go SIM card into the phone, it works perfectly, and my O2 monthly line also works wh...
