South Norwood SE25

[220K]

• South Norwood SE25 has poor mobile phone coverage since 6th January 2025 I have been told by EE a local transmitter mast has been decommissioned and it could take 5 years or more to put up a new mast in this area this isn't good it's affecting other providers in the area not just EE nobody seems to know what's going on why is EE taking money from customers and delivering poor services why can't they install a temporary mast why did they decommisson a local phone mast leaving area with such poor quality signal and Croydon Council are being idiots rejecting a new phone mast in the area so South Norwood is in a very very bad condition 

[Northerner]

Hi @220K 

*Soapbox time*

Speak to your local MP as i guarantee delays are becase of the local council bureaucracy and idiots nimby 5G nutters. Getting anything like new masts installed is a nightmare even if it benefits the local and national community. Finding a site, planning permission, local/ parish council, notices of work, objection, does it fit with the local environment...the list goes on, no wonder nothing gets done in this country.

You are doomed if it is Croydon as they are a bankrupt mess of a council. 

Even installing a temporary mast take months/years if that is an option. 

Ultimately you are receiving a service poor or not. 

Thanks 

[bristolian]

EE are quite open on this forum about the rare occasions when a site decom is not matched with a new site build, and I don't believe South Norwood/Croydon is one of those - however...

Contrary to some (probably frustration-driven) opinions, operators would always intend to replace lost coverage whenever possible - but replacement sites are subject to the same planning regime as any other new-build. It's certainly not unusual for multiple operators to share the same rooftop locations in city centres.

Vocal local opposition to new site builds can frustrate network operators in both urban & rural locations.

[220K]

Can EE and the mobile network plan to put a new mast up in South Norwood it doesn't make sense to leave the area without a phone mast and poor service EE and many mobile operators are running a business so why do they allow there coverage to decline surely they can plan a new mask in the area near South Norwood Clock Tower or will they leave this area with poor signal and no working service 

[bristolian]

There are several small cell installs around the northern edge of the recreation ground, with umbrella macro-sites a little further away.

[220K]

Somebody said a Bromley mobile phone mast transmitter has been decommissioned in the area where I done a Web Search I am about 20 minutes away from Bromley do we know if the decommissioned transmitter mast is permanent or temporary or if they plan to install a replacement mast also South Norwood Clock Tower has extremely poor reception in the area I am just trying to find information but EE Customer Services doesn't seem to know whats going on in the area 

[bristolian]

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@220K wrote:

Somebody said a Bromley mobile phone mast transmitter has been decommissioned

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Who is "somebody" who said this?

[220K]

Somebody from Plusnet that is part of BT

[Leanne_T · Accepted solution]

Hi there @220K 

Thanks for coming to the community. 

Please see the Coverage in South Norwood - The EE Community post for the latest updates for the area. 

Thanks.

Leanne.

[220K]

Hi Leanne_T

Thank You for the update 🙂and I hope you have a great day and thanks for keeping me updated it's greatly appreciated