Sim

[Amirjamil]

My internet not working 

[Amirjamil]

My sim and internet not working it’s new plan 

[Ali_A]

Hi @Amirjamil 

Welcome to the Community. 

Do you have any signal on your SIM card? 

Can you make or receive calls at all? 

Ali

[Amirjamil]

Sent from Yahoo Mail for iPhone

[Ali_A]

@Amirjamil 

is your SIM on pay monthly, or it it pay as you go? 

Ali

[Amirjamil]

Nothing he said go we shop show id 

Sent from Yahoo Mail for iPhone

[Michael_D]

Have you spoken with our customer service guides @Amirjamil? Did they advise you to go to an EE store?

If you are the account holder and have photo ID (either a passport or driving licence), you can go in store to get a replacement SIM activated.

Michael