Signal problems

[DJGAZZA]

Can anyone tell me why my signal in my house is only on 1 bar while when I was with PlusNet who used EE for their signals was always on full amount yet EE is never anywhere near that and why I can not get WiFi calling yet on PlusNet I had it 2 things that is turning my experience with this company yet nobody at EE will even help me?

[bristolian]

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@DJGAZZA wrote:

 even in the city centre where EE's signal is no more than 2 bar anywhere I go and the 5G masts are just over the road

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I would suspect a device fault if this is the case, but only a 2way SIM-swap will prove this definitively.

There's no such thing as a 5G-specific site, all EE's network sites are multi-technology and carry 2G, 4G & 5G services with some limited exceptions in remote areas.

[DJGAZZA]

Total rubbish my old phone and a brand new phone faulty your talking rubbish if EE won't help me who will maybe report EE to the ombudsman after all I am paying for this rubbish service yet I get no help what so ever not even from your store they just said it shouldn't be like that and walked away call that any kind of help do you not even getting nothing from this place so is it worth trying to get help from here

[Leanne_T]

Hi @DJGAZZA 

I am very sorry to hear this, to get this fully investigated and find what could be causing this, please call us on 150 and select technical support the team will be happy to help. 

You can find ways to raise a complaint on our Make a complaint (ee.co.uk) page. 

Leanne.

[DJGAZZA]

Last time I say this I will not try phoning EE again after last week when I phoned and kept waiting for over 25 minutes to try to talk to someone and never did get the chance awful customer services from EE Nd lso store staffs refusal to help me as well and I am only into the 2nd week of this SIM card and you think I will phone EE again only to be ignored I would rather phone up and crash the automatic services you have if I knew how to do that very poor service and I will never recommend EE to my worse enemy so EE can phone me where I answer I can not say as I am very very angry right now as I am getting nowhere and I thought this place was supposed to help people not make it harder for customers.

[Leanne_T]

Hi @DJGAZZA 

I am very sorry to hear of your experience when calling and in the store. 

If you are still experiencing service issues over the past few days, could you please try entering your postcode and device model on the EE Coverage & Network Status Checker | Check your signal and select 'check status' do we have any reported network problems for the area? 

If not, you can report the problem you are experiencing which will be investigated by the network team without you needing to call, once the area has been investigated you will receive an update via text or email. 

Leanne.

[DJGAZZA]

What a load of rubbish that is I done the search on network and signals on EE and said no issues at all so do not say that to me just another way of saying won't help me says a lot about EE and how they lie to customers some 2 weeks this has been and your putting the price up again next month useless BT owned company get no help in-store or customer services or here what is the point on having this plac just to take people off the backs of customer service staff is it. I even filled the complaints form in and still heard nothing either says just what your customers mean to this company.

[Katie_B]

Hi @DJGAZZA. 

If the Network Checker is showing there are no network problems, please select 'Report a problem'. 

This will then be investigated by our network team. 

Katie 🙂

[DJGAZZA]

Omg I have yet no help at all and to top that off EE have taken yet another month's money from my bloody account yesterday which took me overdrawn but it is not due until the 3rd of the month I paid it on the 1st of this month because EE couldn't take it out in direct debit and now took another month's money so I have paid 2 months in 3 bloody weeks had it with this Micky taking company that wont help customers having problems and won't even reply to complaints my as well take it to the ombudsman tell them how you are treating a new customer and won't help.

[Katie_B]

Hi @DJGAZZA. 

What date are your bills produced?

Was your payment on the 1st of the month a late payment?

Speak soon, 

Katie

[DJGAZZA]

Gees this is pathetic this company wish I never joined your bloody system wont let me make a damn complaint still low signal I was told by someone who phoned me almost 2 weeks ago that there is a problem with EE's 2G signals that is causing low signal and would keep me up to date with things and still got a low signal even outside yet nobody willing to talk to me pathetic company this is not surprising owned by BT the worst telecoms company in the world for complaints this system won't accept my postcode now will it accept any phone device it put in no matter what means I can not complete a complaint may as well fine another SIM card from somewhere that like to help their customers unlike EE the worst company ever.