02-09-2024 10:52 PM
Any one else experience no service for last two days in Oswestry?
02-09-2024 11:31 PM
Very poor signal in and around Oswestry on EE 4g and 5g network.
I have to go down the road to improve it.
We are between Oswestry and Chirk, where lots of people have been complaining about the signal, but EE says nothing wrong.....!!!
03-09-2024 09:36 AM
You can check local service faults using the online status tool - https://ee.co.uk/help/mobile-coverage-checker and choose "check status"
03-09-2024 06:58 PM
Thanks for the link bristolian.
Shame it is just the EE signal map, where signals should be working. The signal strength does seem to have dropped, but even in strong signal locations (when found) the network is too slow, if connecting at all.
I have tested in many locations in Owestry today, again, and I am suffering from either complete signal drop out, or very very slow throughput, even when enough bars are showing (three bars or more).
I have also checked with a colleague who is on a similar Samsung phone, same tariff and sim card of the same age/version.
Throughput and signal strength are not always co-joined, or dependent on one another.
Although normally more bars = more speed, clear call quality etc, that is not always the case if limiting or other issues are occurring in the backend of the systems causing poor data networking performance..
03-09-2024 07:12 PM
Also - this is not limited to 4G, 4G+ or 5G, it is across them all, whether 1 bar, 2, 3 or more.
In fact, upload speeds are significantly reduced.
03-09-2024 08:21 PM
@tccllp wrote:
Throughput and signal strength are not always co-joined, or dependent on one another.
Although normally more bars = more speed, clear call quality etc, that is not always the case if limiting or other issues are occurring in the backend of the systems causing poor data networking performance..
You mention improved speeds being associated with more bars.. although a popular misonception, it's not how networks function.
Both 4G-LTE & 5G-NR radio technologies are operated across multiple frequency bands, each with their own characteristics. And all networks hold different amounts of spectrum - thus capacity - at each band.
The on-screen bars are a basic measure of signal strength, i.e. the quality of received RF. Different phones measure it differently, and can sometimes display different numbers of bars for the exact same signal. Equally different phones could be using different frequency bands from the same site/antenna, and thus display differently.
Data speeds are heavily dictated by the amount of capacity on the serving cell. In very simple terms, one phone could be attached to a "stronger" signal but with less capacity - thus more bars equals slower speeds. Another phone could be using a "weaker" signal that has more capacity and/or less users - thus fewer bars equals better speeds. The actual mechanics of the radio network are a little more complex than this, but it's an illustration of why "more bars = better speeds" is a false belief. You allude to "other issues in the backend", the central network & onward internet provides even more variables!
Thus fewer on-screen bars can indicate either a service outage, or just different radio carriers being utilised. A loss-of-service is a different issue.
03-09-2024 08:49 PM
This is beyond ridiculous, so much so that I've ordered a sim from a different network. Oswestry isn't exactly a small place yet somehow 2 masts have mysteriously stopped working simultaneously and the last remaining mast obviously gets so overwhelmed with traffic for an entire town that service isn't available from 7am onwards (No calls, no SMS and no Data) until midnight
The cheek of EE to only refund a week of service is a joke. Other networks I've been with refunded a months service for a 1 day outage.
Lots of people affected.
The final kick in the balls is EE saying "oh no worries, you can use WiFi calling to place calls"
A) its a mobile phone not a landline. I pay to access your mobile network, not a glorified VoIP system
B) Your EE WiFi hotspots are not available to EE mobile customers, so no chance of making calls from those.
For such an expensive service, the customer experience for an outage is very poor. I get things happen, but no updates, crap compensation that took so long to get that I'd have been better of working an hour for minimum wage and the hotspot situation is inexcusable.
03-09-2024 08:49 PM
To be honest, you used more words to say what I did.
I don’t need a lesson, or to know what a good Signals or REME engineer you are, I am more concerned that the service is running very poorly and I am paying for a service.
I mentioned that I did a side by side test in the same areas on same devices etc. And bothbsuffered the same and experienced problems which did not exist up until the recent weeks. So, given the various space and locations tried, which were all great in the past, points to something being wrong.
Both services, voice and data, are performing very badly.
I couldn't give a hoot how it works, I care that a company is taking my money and not providing an adequate service.
I don't need to know anything other than how long it will take for the service to return to an acceptable level, no matter how many bars are visible.