I have been experiencing exactly the same problem — shameful internet speed with long moments of no internet at all. EE Coverage and Network says it is all good in my area, but speaking to my neighbours I found out that everyone is facing the same issue so I think it is fair to assume there is a problem. I have tried reporting the issue using the form a few times but I am getting an error as feedback “something went wrong” (whatever this means). Any help?
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
If multiple users are having similar issues, that's certainly good evidence of a network issue - have they all been reporting this to CS? Are EE mobiles similarly affected, the network signal is the same for both?
