Community Activity

Sign In to Post

No order tracking

I put in an order for a Samsung flip 6 refurbished and paid upfront cost signed my contract but I haven’t had any update on tracking number ect order was placed 26th July (Saturday) been checking junk folder but when I use the number gave the xko num...

iPhone 16 plus back order

I ordered my new iPhone 16 plus over the phone on the 22nd July and there is no update, it’s also down as on back order but is available to get on the website? Can someone help me out I cannot be without a phone.  

Resolved! Not recieved my order

Hi I purchased a Samsung tab s8 5g on the 29th September but not heard anything since. Do you know if there's a backlog of orders or limited stock etc? Thanks

Jacko86 by • Investigator
  • 386 Views
  • 6 replies
  • 3 Helpful

Missing IPv6

I have just transferred from BT, where I had IPv6 working. It has disappeared with the transfer to EE and the EE hub. Why might that be? Is it fixable?

Brian160 by • Investigator
  • 193 Views
  • 17 replies
  • 1 Helpful

Unable to access services abroad. EU and non EU

Hihas an issue earlier this year where I was unable to access services in Norway - tech support thought it was all solved im now in Egypt and unable to even send texts to 150. causing me big issues as 2FA texts not coming through. only option I can t...

Ukstripeu by • Investigator
  • 146 Views
  • 17 replies
  • 0 Helpful

Changing number

I’ve brought an EE sim plan, And I used to have an O2 sim. I said to keep my old number But it says it’s going to transfer like a month later instead of a couple days? I’ve got a new number with the sim, but I want my old number, I don’t know what to...

Resolved! Replacement phone upgrade

HiI have a contract that i can up grade if I swap my phone. I am happy to do this.The phone however is a replacement due to loss of original one. Can I still upgrade or is it void due to phone not being the original. 

ClareG2 by • Explorer
  • 14 Views
  • 1 replies
  • 0 Helpful

Resolved! Evoucher text not sending

Hi, my step-daughter has an EE SIM card but never has it topped up, like for over a year. She only uses it on WiFi so never needs to be able to send SMS. However she was going away on a trip with limited WiFi so I bought an evoucher to top up her pho...

Bren39 by • Explorer
  • 51 Views
  • 4 replies
  • 8 Helpful

Orders

I ordered a phone and SIM card 4 days and got an email with a reference number and saying it would be dispatched in a day or 2, haven't received any correspondence since 

Load more