Poor/unusable signal strength.

[TutZ22]

I usually get a bad signal in work.. and have had for the last year or more of my contract. I'm leaving ee around December end of my contract. the issue is that there network is now so busy with bt using there 5 g network to boost home broadband when bt landlines go down which is quite a lot. Also now there sharing there network with quite a few reseller networks. I am now not getting any real signal when I'm in my car phone just tells me offline. They don't seem to care about there customers when you phone you get an automated service which goes nowhere.

[bristolian]

EE's network has plenty of spare capacity, and any localised congestion would not cause a loss of coverage how you describe.

All the UK networks have reseller networks, MVNO's are not a new concept.

Could you explain more about your specific issues, we may be able to advise further. I very much doubt local coverage issues are caused by 5G rollout or any piggyback providers.

[TutZ22]

Well my work is a few hundred yards from the network mast it's on a busy round about and about  90 degrees behind it is over grown with trees and walls this my give the people in that direction a reduced signal I can't make calls inside work or receive texts they come when I leave the building couldn't find server or summit to that effect people sounding like robots

[Leanne_T]

Hi @TutZ22

I would suggest reporting this on our network status checker, if you select 'Check Status' you can report this to our network team.

They will get this looked into and keep you updated. 

Thanks.

Leanne.

[TutZ22]

Done this many times Leanne they can't or won't fix the problem  I've done speed tests and all sorts it hopeless Vodafone and 3 work in my workplace ee the UK's best network doesn't.

[bristolian]

Without knowing specifics, it's hard to comment on the 3UK/EE arrangements here. But if coverage is poor, that will impact call & data performance.

Are you using Android or iOS? If Android, there are some additional checks to see whether this is a coverage issue or not - those are limited on iOS.

[TutZ22]

I've used Motorola phones and Google pixels 3 and 6. All 3 same issue phone doesn't even skip down from 4g to 3g and so on just gives me no signal icon.

[bristolian]

Is this only a problem in one specific location? One of your posts mentioned issues in your car, but you're now saying this is in your workplace specifically.

I do suspect that persisting with EE C/S on 150 will ultimately be your best option here, although it may require patience.

[TutZ22]

It's mainly at work I need my phone for emails and teams I have noticed the exclamation mark on my signal bar when I drop the missus to her work which is miles away in another part of town my signal only works at home.

[Christopher_G]

Hi @TutZ22

I think @bristolian's advice of continuing the troubleshooting with our technical support team is the best way to go here. They have access to check the performance of the network in specific areas and can make sure everything is OK with your phone and SIM too.

Chris