No data connection whilst in Bristol 16th to 18th May 2023

[RleGrande]

I have visited Bristol 3-4 times the past month and had zero signal the whole duration of time, only was able to connect to WiFi. As soon as I was by junction 18 M4 my signal was back. Never experienced it in Berkshire or Wiltshire. Strange and quiet annoying.

[RleGrande]

I have visited Bristol 3-4 times the past month and had zero signal the whole duration of time, only was able to connect to WiFi. As soon as I was by junction 18 M4 my signal was back. Never experienced it in Berkshire or Wiltshire. Strange and quiet annoying.

[James_B]

Hi @RleGrande,

Welcome to the EE Community. 🙂

What does the Network Status Checker report for the area where you were staying?

James

[RleGrande]

Hi James,

My mobile is Moto G82  5G but sadly that doesn't come up on the list, post code is BS34 8AZ , I'm not very technical hence why I don't really understand how the coverage would be different on certain phones. Never experienced this anywhere else with the same phone. 😔 

Thank you! 

[James_B]

Hi @RleGrande,

We've recently fixed a problem in that area so service should now be restored.

James

[RleGrande]

I'm currently in that exact area with zero mobile coverage 🙂

[James_B]

Hi @RleGrande,

I'm sorry to hear that. Have you tried restarting your phone?

If you're still experiencing issues after a restart, please get in touch with Technical Support so a member of the team can help.

Thanks

James

[bristolian]

It can also be worthwhile checking if EE appears on a manual network search, as available.