08-04-2024 10:50 PM
signal ok but network unable to cope with the call volume sometimes having to call a n umber 15 or 16 times to get it to connect tryed to contact ee but promise to text info to me non existant went to vodaphone to look at changing networks to be told ee were sharing thvodas masts but since voda gone to 5g ee have been thrown of sharing the masts so no real coverage now deff need to move networks
08-04-2024 11:26 PM
You have certainly been told some tall tales!!
Can you explain the actual issues you are having? You've mentioned call volumes but also problems dialling?
10-04-2024 08:07 AM
10-04-2024 08:16 AM
Hi @carrots57
When you put your postcode into our Network Status checker, does it tell you if we're aware of any problems in your area?
Chris
10-04-2024 08:29 AM
It sounds like the problem is that you have coverage indicated but are having issues making calls. If multiple users are affected, have those users reported their problems?
https://ee.co.uk/help/mobile-coverage-checker and use the "check service status" followed by "report a problem" if nothing's listed.
10-04-2024 08:56 AM
10-04-2024 08:59 AM
10-04-2024 10:33 AM
Hi @carrots57
Have you reported the problems you are having on the Network Status checker? The report would be sent to our network team and the area would be looked into.
Thanks.
Leanne.