Prestatyn 4g signal gone again this weekend

[Oggys64]

Another weekend cant use internet off wifi as 4g not even registered on speed checker! On bottom of campsite getting poor 5 g signal a548andtoo road same a547 but around the site its dead . Got 3 bars and 4g marker on new iPhone.lots others on site saying same.!

last weekend was same customer help said no issues!

in the week its been fine whats going on !! DONT SAY RESET PHONE ETC ETC AS EVERYONE ON EE GOT SAME ISSUE.

[bristolian]

If your phone is showing 4G coverage, then you should be able to use mobile data.

Have all the affected users reported it to their respective networks? EE's online coverage tool has an option to report problems.

https://ee.co.uk/help/mobile-coverage-checker > Check service status > Report a problem

[Schockwave]

@Oggys64 , have you registered and reported it here where you can receive updates too:

https://ee.co.uk/help/mobile-coverage-checker,

If others have the same problem, then it must be a black spot or there could be a mast fault and this needs to be reported so that it can be looked into, and depending on the fault depends how long it can take to get this sorted.

[Oggys64]

Thanks i believe we have 3 masts around us . But why ok mon to thurs last few weekends not been ok . Ee say theres no issue even though there is and many other say same . I left i2 due to poor 4g going to test a few friends signal on voda and 3 etc.

[bristolian]

There's numerous sites in and around Prestatyn.

Is the issue, just that you're getting 4G when you have previously had 5G in this same location? Or a problem with calls, texts or data?

[Oggys64]

No signal is 3 bars calls ok . 4g in area usually 10-40mbits but fri sat cant connect use internet even though signal good . Why in week been ok happened last weekend too weird and not just to me 

[Christopher_G · Accepted solution]

Hi @Oggys64 

Did you speak with our technical support team? Our guides will be able to have a look into which mast is serving you and will be able to check the performance of them.

When you get this problem, it may be worth toggling 'airplane mode' on and back off again shortly after. That should force it to re-search for the network.
Chris

[Oggys64]

Thanks all 

strangely sun pm today its okay again 39mbits 4g. Did send report but i know the reply?? Definitely Friday Saturday no signal will see next week …….

[bristolian]

There are some scenarios where planned works may specifically be undertaken on weekend occasions, but I would only expect those to last 2-3 weeks.