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Community Activity
Text from 150 saying my Netflix Premium has been removed?
I have just received a text today saying that my Netflix Premium has been removed from my account. The only issue is that I never asked for this, nor have I tried to change anything on my account recently which could have caused this.Just to confirm,...
Paper Bill request
Hi EE Team,Hope this email finds you well. I would like to request papel bill to be sent to my address, with more urgency my most recent bill to be sent via post. My new updated address has been updated today on the my app hopefully this won’t cause ...
Cost of repair IPhone 15 screen
I dropped my IPhone 15 and it smashed the screen. I currently owe about £270 on a flex payment agreement. I took the phone to an EE shop and they wanted almost £700 up front to repair the screen and £150 deposit on a temporary phone. I walked out o...
Refund
My £15 subscription pack’s bill was taken as of today.Is it possible to cancel and refund this months bill and have it be taken next month?I basically don’t wanna be charged for the pack this month and would like to be refunded
EE Gamecard wrong PIN
I received a text this morning with a Gamecard voucher number and PIN code. It says that the PIN code is wrong... i could try 9999 different combinations until i get it right, but is there an easier way? I have emailed the 3rd party company, but no r...
Past code
I need past code to transfer mobile number from EE to another provider. I call they say me we send you message but I no have.
Request to Cancel SIM Contract – Left the UK Permanently
Dear EE Customer Service,I hope this message finds you well.I am writing to request the cancellation of my SIM contract as I have permanently left the UK on the 18th of May. Unfortunately, I have been unable to cancel the contract through your onlin...
Trade In allowance not deducted from bill.
Hi, I upgraded and did the trade in thing, which HAS been received, but I just got my bill and there is no £14 deduction on it??Also on my bill there's a £6.98 charge saying "MAIN" that I've no idea what for??
Ongoing EE Broadband Issues – Packet Loss, Latency, Jitter – Still Not Resolved
Ongoing EE Broadband Issues – Packet Loss, Latency, Jitter – Still Not Resolved After Multiple Engineer Visits!Hi all,I’m reaching out to see if anyone else is experiencing similar issues or has managed to get this resolved.I’ve been having serious b...
Resolved! Mobile account not showing on website or app
Hi, I am unable to see any information regarding my mobile contract i have with EE. i can see my broadband and tv information (bills, payments etc) but nothing for my mobile contracts.Can someone help me understand if it is something i am doing incor...
