Poor coverage indoors in croydon

[3li2]

Hi there, i recently moved into a new home around east croydon. The mobile signal outdoors is a bit weak but workable, however indoors is completely unusable and i cant even take a phone call. Nothing on the EE website suggests there is an issue please is there a solution?

[Chris_B]

@3li2  Use WiFi calling it’s why it’s there.   No network can force a signal to get inside a building 

[3li2]

Hi Chris, i have tried this it doesnt seem to change anything.

i have wifi calling enabled but when i receive calls it just keeps cutting out and the other side cant hear me. i tried disabling mobile data when im in the house so it defaults to wifi calling and i get the same result.

[bristolian]

As mentioned, no network has blanket 100% national indoor coverage hence WiFi-calling. Voice calls don't use mobile data so all that disabling that achieves, is to rule out the use of mobile data when using mobile network coverage.

WiFi-calling is designed to only kick in when mobile coverage is deemed unusable, otherwise calls will still route over mobile. I suspect one of two things is happening in your case.

1: Your phone is seeing just enough mobile coverage to route calls that way, thus WiFi-calling isn't actually kicking in. Some Android phones have an option to use "mobile-preferred" or "WiFi-preferred", otherwise try enabling flight mode to disable radios, then activate WiFi-manually.

2: Your phone is losing WiFi-coverage, thus WiFi-calling is struggling. Monitoring your phone's coverage indicators when on calls will prove this either way,

[3li2]

Hiya, thank you i will try flightmode next time i have a call. When you say monitor phone coverage indicators, what do you mean please? I am able to have work meetings ok on wifi but not sure how to monitor wifi on my phone for voice calls.