Please help

Catkins1960
Explorer

‎11-10-2023 12:21 PM

Was released from BT as my mobile service provider and handed over to EE, on Monday. How long will it take to change over because my mobile just says emergency calls only. I can't make or receive calls. I dont have a landline either, so this is very frustrating. Please help.

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎11-10-2023 01:07 PM

@Catkins1960  Have you received an EE sim and put it on your device? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Catkins1960
Explorer
In response to Chris_B

‎11-10-2023 01:32 PM

Hi Chris, because I wanted to keep my previous phone number, Ive kept my old sim card.

I was previously at BT customer and they said that EE is part of them. But I cant phone up to ask them what to do.

 

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Leanne_T
EE Community Support Team
In response to Catkins1960

‎11-10-2023 01:34 PM

Hi @Catkins1960 

You would have received an EE SIM card which you would now use and the BT number will be transferred to this SIM card. 

Can you check the packaging and try the EE SIM card? 

Leanne 🙂

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