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Phone signal

Hils44
Contributor
Contributor

‎20-12-2022 02:25 PM

Phone signal almost non existent in CO7 area of Colchester. Drops from 1 bar to nil. Can't make phone calls. Not the first time this has happened and thinking of changing supplier.

0 Helpful
13 REPLIES 13
Christopher_G
EE Community Support Team

‎20-12-2022 03:44 PM

Hi @Hils44

Welcome to the community.

Sorry to hear that you're having some problems with your service. Could you try checking our network status checker?

Chris

0 Helpful
Hils44
Contributor
Contributor
In response to Christopher_G

‎22-12-2022 09:35 AM

Thankyou Christopher. I had already checked status. Wasn't particularly helpful. However, signal was better about an hour later. It is not particularly good in this area. I have a neighbour with EE and she often complains about the signal, so much so, that she is looking to change after Christmas.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Hils44

‎22-12-2022 10:05 AM

Hi @Hils44,

Did the status checker report any problems in your area?

James

0 Helpful
Hils44
Contributor
Contributor
In response to James_B

‎22-12-2022 10:13 AM

In Colchester generally but not in my post code, Colchester town is about 9 miles from me.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Hils44

‎22-12-2022 10:22 AM

What does it report for your area if you select the 'check coverage' option @Hils44?

James

0 Helpful
Hils44
Contributor
Contributor
In response to James_B

‎22-12-2022 10:38 AM

My phone is 6 years old on 3G so can't enter device name. Used the nearest equivalent which showed 4 bars at the moment. My phone is showing between 2 and 3 bars. I know I will have to get a new phone shortly.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Hils44

‎22-12-2022 10:56 AM

Hi @Hils44,

If you were to upgrade to a 4G phone, you'd benefit from 4G Calling and WiFi Calling to improve your connectivity.

Please also bear in mind We’re Switching Off Our 3G Network in the future.

James

0 Helpful
bristolian
EE Community Star
EE Community Star
In response to Hils44

‎22-12-2022 11:23 AM

@Hils44 wrote:

My phone is 6 years old on 3G so can't enter device name. Used the nearest equivalent which showed 4 bars at the moment. My phone is showing between 2 and 3 bars. I know I will have to get a new phone shortly.

The bars are only a rough guide to service, and a slight variation can often be perfectly normal.

As mentioned above, EE's 3G network is being switched off next year so older phones will have the 2G network to fall back on.

In many locations now, a 4G-calling/VoLTE phone offers better coverage than 2G.

Hils44
Contributor
Contributor
In response to bristolian

‎22-12-2022 12:29 PM

Forgive my ignorance but what does VoLTE mean please?

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