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People can’t hear me on the phone

AndrewPoet10
Visitor

Just changed my phone to find I have the same problem. It only began a week or so ago. The signal is very poor when I am talking to people and after about a minute they can’t hear me. Can anybody help me, please? 

2 REPLIES 2
Profile closed
Not applicable

Hello @AndrewPoet10 

Have you tried rebooting you phone to see if that helps?  Does your phone have WiFi Calling that you can try?

Also have you checked if there is Coverage Issues in your area by going here - https://ee.co.uk/help/service-status

bristolian
EE Community Star
EE Community Star

Is this problem only happening in poor coverage areas? Are you able to use mobile data whilst on a call?

WiFi-calling is a good solution if you're indoors when this happens. If the problem has only started recently, there may be a short-term issue - the "check status" option on the webtool mentioned above, is a good check.