The EE Community

Draytek Modem

HI - currently don't use my EE Router in the property as I have a Unifi setup, and currently am using a BT Openreach modem for the VDSL service - I'm looking to upgrade this modem to a Draytek V166 or V167, both of which are available on the EE shop,...

Resolved! BEWARE: Scam Text Regarding EU Roaming Offer

Hi everyone.Please be aware I just received a scam text from a random number (1111) regarding free EU roaming for being a loyal customer. I already have this and haven’t clicked.Strongly suggest you don’t click the link if you receive!!

Early cancellation fee

I moved from EE to Lycamobile in November without realising my contract had just renewed with EE. Bad service from Lyca so decided to move back to EE but trying to cancel with Lyca has been difficult and I am still awaiting my PAC code. EE were awa...

A new document for your (Insert name of Phone) device agreement is available

I have ordered a new phone and received a text message teeling me to check a document I have been sent.I log in - using chrome on a home Computer, NOT the app - and cannot see any documents att all, anywhere.I checked the forums and a previous soluti...

Connection Dropping Out At The Same Time Every Day

Hello! I have recently moved to EE broadband and it has been mostly working pretty well. I have had an issue with it for a while where the connection would drop for a minute/two sometime in the hour of 12am every single day. It has also changed with ...

Resolved! Text message from 1111 saying it is EE with an offer - genuine?

I have had a text message from 1111 saying it is EE offering me free EU data roaming for being a loyal cystomer? It asks me to reply 'YES' to accept the offer by 26th March. Is this legitimate or some sort of scam?thanks,

Unable to activate Apple TV+ subscription

I have just switched to EE broadband and TV and can apparently get six months of Apple TV+ for free. However, whenever I try to activate this in the EE app, I get an error message at the point when it will apparently take me to the Apple website to s...

Coverage in Wheatley

Update: 18 March 2025 Over the past few days, our engineers have fitted the replacement part needed for the new mast and integrated the mast onto the network. The mast is now on-air restoring full coverage to Wheatley. We will continue to monitor per...

Calls cut out after 5 minutes

I have started to have this problem too. Exactly at 5 mins the call gets cut off. I am in the UK using my EE sim. It happens when I am at home or when I am out.

Can’t make calls or receive calls on digital voice

Changed to digital voice on Wednesday 19th March still can’t make or receive calls spoken to various advisors but still nothing waiting for a call back this is a vulnerable 89 year old persons landline and their only contact as they are unable to us...

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