Is it just me or is ee phone signal poor

[ChazSam]

No it’s not just you.  I’ve had so many problems when my phone connects to a 5G network. Phone runs very slow online.   Texts and phone calls are ok it’s just when I’m using internet.  

[Leanne_T]

Hi @ChazSam 

Thanks for coming to the community. 

Does this happen in more than one location? 

Do you know if any other EE users in the same area are having the same problem? 

Leanne 🙂

[ChazSam]

Yes happens all over. I’m a coach driver and up and down the country. 5G just slows my phone down 

[ChazSam]

Was at hull the deep last week and was same there for 3 drivers including myself 

[Leanne_T]

Thanks for coming back to me @ChazSam 

Are you unable to access data in these areas? 

Do you have 5G coverage showing when this happens? 

Leanne.

[ChazSam]

Only sometimes as I said phone becomes very slow and sometimes not able to connect and of course there’s coverage. 

[Leanne_T]

Thanks @ChazSam 

Do we have any network issues reported on the Service Status Checker for the areas you have problems accessing data? 

If not, you can report the problems on the status checker and our network team will get this investigated. 

Leanne.

[ChazSam]

I’ve reported areas on may occasions but they always come back as there’s not a problem.   Sometimes I wonder if it’s a waste of time reporting anything as EE always makes you think it’s at our end where the problem is.   I worked In IT for 5 yrs and know pretty much on how every thing works. 

[ChazSam]

I have the same problem pal but with 5G.  EE as you say just don’t acknowledge there’s a problem but we as phone users know there is. Pay bills on time but no compo because there’s no other reported issues.  It’s a joke and when my contracts up I’m off. 

[Leanne_T]

Hi @ChazSam 

If you get in touch with our tech guides on 150, they can get the areas looked into in more detail and help you further with the slow data connection you are experiencing. 

Leanne.