No signal
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14-04-2025 04:17 PM
I have been with you for about 2 an hath weeks I can't get any network outside or in doors I am about 1 mile nr phone mast when I speak to anyone they say I broke up If I want talk to someone I have go out of my area I got samsung galaxy a21s I have try in different phone .as I need my phone as I got disabled girl
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14-04-2025 04:32 PM
Is this a recent problem? Are these locations where your phone has previously worked?
Having lack of coverage across multiple areas would tend to suggest a phone fault rather than network one.
Do you know any other EE users locally, and if so do they have similar problems?
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14-04-2025 08:03 PM
Hi @Johnboy61
Are you on EE PAYG or pay monthly contract.
You can check for local issues here:
https://ee.co.uk/help/service-status
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
