No signal or data in new neighborhood

[User45545788]

To the EE team, I have moved to a newbuild-area and there is no signal here. No data and no phone signal. I moved into this new house last week and now seem stuck with an expensive phone bill but no way to use it in, around, or outside of my house. According to your network coverage, there is 4G coverage here, but I (and others on the EE network that I have encountered and asked to check, like our movers and family members) have found this is not the case. I have full signal and data a few miles away, so I know it's not my phone (a few months old Samsung S23). How can I contact someone from EE via e-mail or chat, as I can't call? WIFI calling does not work either. I don't want to post my address details on the forum. Thank you. 

[bristolian]

Was this poor coverage apparent when you first viewed the property? That would be strong evidence of this being a poor coverage area - which happens.

WiFi-calling is EE's recommended solution for indoor coverage issues, whenever & however they happen, and this approach is common across mobile operators. With that in mind, what is the problem you have with the service? You may be able to get some help with it.

[User45545788]

Thank you for your reply! 🙂

I did not check the signal upon buying the house. I cannot get WIFI calling to work either, my phone says "emergency calls only", and when I try to make a call it says "not registered on network". The wifi-calling is enabled on my phone. I cannot receive calls.

I hope someone from EE can reach out to me through e-mail or message. 

[Katie_B]

Hello @User45545788. 

Welcome to the community. 

When you search your area using the coverage checker does it show 4G coverage is available both indoors and outdoors?

Katie

[bristolian]

Unfortunately poor coverage areas happen, the check would be whether the predicted service from the online webtool is broadly correct.

Are you able to use WiFi-calling on other routers? And equally, can other users get WiFi-calling working on your router?

These will be good tests of whether the issue is your phone or your router.