No signal again!

[Chappers14]

Hi i've got no signal again, the online signal checker says there's nothing wrong, the automated fault report shows no issues, i've tried reaching out to 150 to get technical support however without signal they cannot call me back, i've turned on Wi-Fi calling but it's not activating, i've tried airplane mode, i've tried 4G only, i've tried resetting network, i've tried turning my phone on and off, so I'm at a block again how do i get help? move somewhere with signal to phone 150? then they say it looks fine? 

[Ali_A]

Hi @Chappers14 

Sorry to hear you're facing issues with the signal on your device. 

As the online checker says there is no fault, and the WIFI calling is not activating, do you know of any other EE users in the area and are they facing the same experience? 

Are you able to test your SIM card in an alternative phone? and possibly test another SIM card in your phone? 

This will help eliminate the device or SIM being a problem. 

If you have access to another phone, you can call EE using the contact number found at Contact Us | Help | EE page. 

Ali 

[Chappers14]

Hi yes my wife is also with EE and her phone is the same no signal no WiFi calling either!

I have a samsung fold 5 she has a samsung s22...

[Ali_A]

Thanks for checking @Chappers14 

With multiple users with same issue, it would suggest that it's not a SIM card or Device issue. 

Are you and your wife both on the same billing account? 
If so, can you log into your online account and check the service is still active? 

Ali 

[Chappers14]

Service is active both on same billing, payments are up to date, etc

[Ali_A]

Thanks for checking @Chappers14 

Have you been outside of your home area, and if so do you have signal in other areas? 

Ali 

[Chappers14]

Yes I was in Newcastle yesterday and only had 1-2 bars of 5G signal, im sat outside today in my garden (I live in Sutton coldfield, birmingham) and I still have 0 bars signal

[Chappers14]

This is not a solution to my issue, my issue is not fixed