No signal UK

[Nicw12]

Good morning!  I strangely have no signal this morning but others in my office on EE do?  I can't activate wifi calling either so can't phone EE to see what the issue is?  Does anyone have any suggestions on how to remedy this?  I have had a look and there doesn't appear to be a chat function on the EE website for me to use?

Thanks in advance

[Leanne_T]

Hi @Nicw12

Thanks for coming here. 

Have you restarted your phone? 

Is this in the one area that you have no signal showing?

Thanks 🙂

Leanne 🙂

[bristolian]

What's stopping you from activating WiFi-calling?

The other troubleshooting would be to do a 2way SIM-swap with a working phone, and see if the problem follows your SIM or remains with your phone.

[Nicw12]

Yeah I did restart and there is reception in the area, turns out EE deactivated my sim for some reason?! Sorted now thanks 

[Nicw12]

Wifi calling is not working either, and I don’t have another SIM to try but it turns out that EE had deactivated my SIM in error - they are sending out a new message  one

[Christopher_G]

Sorry to hear that happened, @Nicw12.

Glad you're up and running.

Chris