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Tolulope2
Investigator
Investigator

‎05-08-2022 01:20 PM

Hi, I have not been able to use my network since yesterday. What could likely be the problem. pls I need an answer ASAP. Thanks 

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎05-08-2022 01:24 PM

@Tolulope2  Have you had a look at THIS and click the check status tab ? 
Please don’t demand an answer ASAP it’s a public forum. 

 Have you tried restarting the device?
what device is it ?

are you contract or PAYG ?   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Tolulope2
Investigator
Investigator
In response to Chris_B

‎05-08-2022 01:56 PM

i am sorry about that, I am on contract and I started yesterday but I have not been able to use my internet since then

0 Helpful
Tolulope2
Investigator
Investigator
In response to Tolulope2

‎05-08-2022 01:59 PM

I have tried restarting my device many times, still not working 

0 Helpful
Leanne_T
EE Community Support Team
In response to Tolulope2

‎05-08-2022 04:39 PM

Hi @Tolulope2

 

Thanks for coming here. 

 

Did you get a new phone and SIM card? 

 

Can you make calls and send texts? 

 

Leanne 🙂

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