No service on my 5G device (main phone) but my sim works in my old phone

[LoseAlotLuke95]

Currently getting literally no service in my town on my main 5g phone, however when i put my sim in my older phone i have full service in my town, what could possible be wrong? is this a mast issue which needs sorting in my town? Thornton-Cleveleys. If I go to a nearby town with my my main 5g phone it works fine

[bristolian]

Try a manual network search on your main 5G phone. If EE shows, manually select it and then revert to auto-selection.

If EE does not show, then this phone has a fault - evidenced by the network being available on another phone.

[LoseAlotLuke95]

Tried that, EE does show up as an option however when i click it it spins for ages saying "Registering on EE..." then it fails to connect try later.

to add, i have tried other sims in my phone and they work and i have tried my sim in other phones and it works

currently its stuck on Emergency calls only for the last 4 days whilst im in my town

[Christopher_G]

Hi @LoseAlotLuke95 

Welcome to the community,

Is your phone on the latest software?

Chris

[Chris_B]

@LoseAlotLuke95  What phone is it ?   If it’s an iPhone have you tried a network reset on the device?  You’ll find this in Settings>General>Transfer or Reset iPhone>Reset.  Then click Reset Network Settings.       You’ll also have to put your WiFi passwords back on the device. 
 
 Android might have something similar.