No service for the second day running - my phone or the network ?

[Hades11]

Since around 12:30 Yesterday I've had no signal at all, I've switched my sim over to an esim since under the assumption that it was my sim causing the problems, later I found out that it was scheduled maintenance, However that has since concluded and cant find anything on the matter on the community board where I found it before, and yet my signal is still the same as before, could it be an issue with my phone or is it a network issue.

[James_B]

Hi @Hades11,

Welcome to the EE Community. 🙂

Did your eSIM transfer complete successfully? If you had no connection, it may not have as you would usually need to receive a security code on your old SIM.

James

[Hades11]

I had to replace it as I lost the old sim while I was trying to test it in a different phone, since it was a replacement I couldn't have received any confirmation on the old sim 

[James_B]

Hi @Hades11,

Our Customer Care Team will be happy to help you activate it if you get in touch.

James