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Moonsuzanne
Investigator
Investigator

‎10-10-2023 07:13 AM

Can anyone help as I can't even contact EE I am unable to text or ring from my phone in spain yet roaming is all set up 

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5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎10-10-2023 07:20 AM

@Moonsuzanne   So you text ROAMING to 150 before you left the UK ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Moonsuzanne
Investigator
Investigator
In response to Chris_B

‎10-10-2023 10:23 AM

I wasn't aware I had to as I have the roaming abroad pass as an add on

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Katie_B
EE Community Support Team
In response to Moonsuzanne

‎10-10-2023 10:37 AM

Hello @Moonsuzanne. 

Purchasing the roaming add-on does not automatically enable roaming, this will need to be activated to be able to use your phone abroad. 

Our customer care team will be able to activate this for you. 

Are you with someone who possibly has a phone you can use to contact us?

Katie

Moonsuzanne
Investigator
Investigator
In response to Katie_B

‎10-10-2023 02:16 PM

No I'm away alone 

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Katie_B
EE Community Support Team
In response to Moonsuzanne

‎10-10-2023 03:21 PM

Hi @Moonsuzanne. 

Do you have access to social media such as Facebook/Instagram?

Should you reach out to our social teams they will be able to help further. 

Katie

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