No network coverage .How can you call 150 when you can't dial out or receive mes

[Jianna]

I've had to spend 2 hours at the doctors because I can't receive calls from them. This could be a life threatening situation if my daughter couldn't have got me to the doctors. 

[Jianna]

I live in a small village in Scotland, if i didn't have full fibre then I would be totally cut off

[bristolian]

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@Jianna wrote:

Wi Fi calling doesn't work. No problems before I updated the phone.

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Can you explain a bit more? Does your phone not show the WiFi-calling indicator?

You didn't mention a phone software update in your first post.

[Jianna]

There is no indicator showing just emergency calls only

I think I mentioned it somewhere about the update but wasn't sure because rarely use except for taxis and doctors, so may or may not have anything to do with problem. 

[Peter_W]

Hey @Jianna.

Welcome to the Community!

Please keep us posted on how things go when testing your SIM in a different handset, and it's worth checking what network your neighbour is using too. 

Based on what you've described it does sound like this is more the device / SIM rather than the network, so I'd definitely recommend giving that update a try. 

Please keep us posted on how things go, too.

Peter

[Jianna]

My neighbour has had to go to work so won't be able to check until this evening. Everything was working ok as far as I know until I updated the mobile. 

there is a lot of reported faults with  EE at the moment and broadband is not very stable, so that also makes having a landline not an option. 

I can't register phone/sim as they send a passcode which I can't receive

[Jianna]

I've just had a notification that sim 1 is not provisioned after restarting my phone. there isn't anything I can do about this as I can't call out or receive messages..... any help would be greatly appreciated. There are no phone shops around here and the nearest is 4 hours away by train

[Jianna]

Tried to order an esim  and this message came up......

Connection Error

• Sorry we couldn't connect you. If you continue to experience issues please contact us and quote Error Code: TS-0003.

  That is on the PC I'm using just now

  This is getting stupid in this day and age

[Peter_W]

Hey again @Jianna, have you done anything regarding your SIM recently?

From what you've described here the SIM is inactive, so could this have switched to a different SIM?

Peter

[Jianna · Accepted solution]

I've managed to call EE on my neighbours phone. They are sending a new sim. Nothing wrong with my phone, but 'maybe ' the update has affected my sim . I'll hopefully receive the sim on Saturday. 

In the meantime I'll but another phone and a payg sim as I can't be without a means to communicate with my doctor or to call for outside help. 

[Peter_W]

Thanks for the update here, @Jianna. 

I'm confident that this should get things resolved for you, but please keep us posted on how things go!

You take care,

Peter