No Signal while at work in office

[Stepheng1088]

Wondering if anyone else can provide any help or advice.  Been contacting the support team for weeks on end as the signal in my work is non existent even though it says there is excellent coverage I cannot use my phone min of around 9/10 hours a day.  I cannot use WiFi calling so am paying a contract without the use of the phone even for emergency purposes.

Despite many conversations and the support team telling me over and over there's an issue with the mast and then a day later getting an update of saying no issues, have now been told there's nothing EE will do and if I want to use the phone contact my employer to have them change their WiFi setting from a corporate WiFi to allow me to use it.  

I find this is very unprofessional and disgusting behaviour to expect a customer to continue paying a contract that they cannot use the phone at all the majority of the day.  If anyone has any ideas willing to tey anything to make it bearable untill I can cancel my contract in Oct.

[chistery]

Is this a problem when inside at work, outside at work or both? Is anyone else on EE having issues and have they reported it too?

My EE phone is useless at work which I put down to the building (blast proof windows, construction, etc), and an overloaded EE network. 

[Stepheng1088]

Yes anyone on EE has the same issue where inside there's no signal at all.  If you go outside you get 1 at most 2 bars but enough to at least just use the phone.

It's annoying paying for a service that can't be delivered while every other network works in the office.

[chistery]

EE can't guarantee signal inside, which I know is of no help. I have a dual SIM phone and use another network if EE isn't working, small cost involved but at least I have signal at work.

[bristolian]

With the best intentions & network planning, no network will ever have 100% national indoor coverage - and for every location where EE is the only operator with indoor service issues, there will be many others where the opposite is the case. WiFi-calling is EE's recommended solution for these scenarios.

Network congestion & loading issues won't cause indoor coverage issues - coverage & capacity are two different concepts, it's only 3G which suffered from cell-breathing, and this is part of the reason for its closure.

[chistery]

Hi @bristolian  I appreciate congestion doesn't cause indoor coverage issues, but when it's slow outside due to congestion, tall buildings, and years of under investment in the network, then it's going to be even worse when in a blast proof building.

[bristolian]

"Years of under-investment" may well apply to particular networks, but I assure you EE is not it!

Sounds like you may be relying on single-carrier 800Mhz service indoors - this is only intended as a coverage layer of last resort with limited data capacity.