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No Service

Dilys123
Investigator
Investigator

‎31-01-2024 09:27 AM

Please help! 

my phone was lost and I got a replacement sim. I have spoken to EE who say the sim is active, but I have no service and I am unable to add my number to receive iMessages or calls etc. I have tried removing the sim, updating the phone, airplane mode and nothing is making a difference. It has been 14 hours since I put in the new sim and EE confirmed it was active. 

0 Helpful
11 REPLIES 11
Dilys123
Investigator
Investigator
In response to Chris_B

‎31-01-2024 12:51 PM

I have checked and it says ‘no SIM restrictions’ 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Dilys123

‎31-01-2024 01:14 PM

Hi @Dilys123,

If WiFi Calling isn't working either, we can rule out a local network issue.

If your SIM still isn't activated after 24 hours, please get in touch with Technical Support.

Thanks

James

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