No 5g mobile signal. I have tried everything

[Awil2853]

Hi, 

I have just upgraded from PAYG to a 24 month unlimited 100Mb/s mobile plan. I am currently stuck with 4g and only 3Mb/s despite the following efforts:

Iphone 13 mini. Updated to latest iOS. Reset my network settings. Restarted my phone. 

I apparently have excellent 5g coverage in my area as per the EE website. 

When I go to settings/mobile/mobile data options/voice & data, I change from "4G" to "5G Auto", I have full 5g reception for about 1 second, then it switches back to 4g. If I change to "5G On", it remains on 4G. 

I can never get 5g reception to work properly and am limited to about 3Mb/s. Indoors, outdoors, around town, at work, it's all the same. 

What am I missing? Should I call Apple?

Thanks for any help

[Chris_B · Accepted solution]

@Awil2853  You need to call Ee customer support to make sure everything is correct on your account.  It might be worth requesting a replacement SIM card.  

[Lesley_W]

Hi @Awil2853 

Welcome to our community.

As @Chris_B said, we'd need to get our technical team to look into this as it sounds like you have checked the usual things. You can see ways to get in touch here Technical Support | Contact Us | EE

Lesley