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No 5G on my account?

bordeline
Established Contributor
Established Contributor

‎24-09-2023 07:07 PM

Hi,

on my iPhone 13 I never get 5G. I went to Spain and I was getting 5g (my account has free roaming)

Shouldn't I get 5G in UK too? my bill doesn't say if I have got 4g or 5g.

only says SIM Plan 1GB - Our best speeds – no Max Mbps

0 Helpful
5 REPLIES 5
James_B
EE Community Manager
EE Community Manager

‎25-09-2023 09:15 AM

Are you in a 5G area @bordeline?

Use the EE Coverage & Network Status Checker to check.

James

0 Helpful
bordeline
Established Contributor
Established Contributor
In response to James_B

‎25-09-2023 10:26 AM

yes, I'm in London, there is coverage 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to bordeline

‎25-09-2023 11:15 AM

Thanks for confirming @bordeline 

Please get in touch with Technical Support so a member of the team can take a quick look at your account.

They'll be happy to help. 🙂

James

0 Helpful
bordeline
Established Contributor
Established Contributor
In response to James_B

‎25-09-2023 11:51 AM

Thanks I'll check

but I find confusing the EE site, I don't see anywhere a mention of 5G. If I was a new customer SIM only or changing my plan, I don't see anywhere advertised 5G, only says either best speeds , excellent or good speeds...

other mobile providers have 5G advertised on their site. My friend on Smarty pays less than me, gets more data and gets 5g.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to bordeline

‎25-09-2023 07:30 PM

All EE contract plans are now 5G; PAYG only 4G.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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