No 5G in area - reported twice, no joy.

[glenjarnold]

I’ve been receiving no 5G service in the WS15 2JL area, only 4G. This problem has only come to light over the last few days. I’ve checked the coverage online tool twice, and reported the issue twice, only to be told there is no problem in my immediate area.  I switched my devices off and back on and reset network settings, to no avail. This morning I went somewhere else out of town, only to find that 5G is working fine - it seems that there must be an issue in my immediate area that EE clearly don’t know about.

[Leanne_T]

Hi there @glenjarnold 

Thanks for coming to the community. 

Do you know any other EE customers in the same area? If so, are they experiencing the same service issues? 

If you would like to get the area looked into and have already reported the issues on the service checker, please call us on 150 and the team will get this looked into. 

Leanne 🙂

[bristolian]

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@Leanne_T wrote:

Do you know any other EE customers in the same area? If so, are they experiencing the same service issues? 

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And if they are, have they reported it?...

[glenjarnold]

Hi Leanne, mentioned it to a friend who lives across the road yesterday who's also on EE - he took a look and saw the same as me. And yesterday, I went elsewhere out of the area, and once again I was receiving 5G without a problem. There definitely seems to be a problem in my immediate area of which EE are unaware, or there is somebody maybe working near the nearest mast and affecting the signal.

[glenjarnold]

A friend of mine across the road is getting the same problem, he reckons he'll get onto it too.

[Ali_A]

@glenjarnold 

Please head over to our Check Coverage and Signal in Your Area - EE where you can report that you're having an ongoing issue once you have entered the postcode, which the engineers will check and get back to you.  

You can also have a look at our Mobile Signal Problems | Mobile Help page which has some useful information. 

Ali 
 

[glenjarnold]

Hi Ali, thanks for the reply. Already done three times, yet been told every time that there isn't a problem.

Glenn

[Ali_A]

@glenjarnold 

Have you previously had good 5G service in your postcode area? 

Ali  

[glenjarnold]

Yes Ali, always had an excellent service since its inception in this area.

[Veander]

Same thing here at TW3 1LR. It's been a week since this has happened. I've been getting 5g all these years at this address suddenly noticed its now showing 4g. I rely on 5g as I don't have any broadband in the building I live in. Someone needs to look in to this asap. 

My wife and few other people around us who use EE has noticed the same.

I only just purchased a 5g broadband from EE today and hope I don't have be stuck with it if there is no 5g available anymore.