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Network

Tz23
Visitor

‎13-05-2025 11:35 PM

It was supposed to be 5g but  I only get 4g connected and only have 2 signal bar

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎14-05-2025 08:13 AM

@Tz23 are you on contract or PAYG ?  You only get 5G on contract.   Are you in a 5G area ? Is your device a 5G device?  Is 5G enabled on that device?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Schockwave
EE Community Star
EE Community Star

‎14-05-2025 11:20 AM

@Tz23 , 4G still works well and as for the bars, that will depend where you are also and is it everywhere? It will depend whether it is a remote area, how far away from the mast you are and also buildings and trees can have an effect too.  

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
bristolian
EE Community Star
EE Community Star

‎14-05-2025 11:29 AM

There is absolutely nothing wrong with "only 2 signal bar" unless you're having any specific issues using your phone. It is not the be-all-and-end-all of good mobile service, that many people think it is.

Are you having any problems making or receiving calls? Sending & receiving text messages? Using mobile data?