Network constantly saying ‘searching’

[hollylewis98]

Since waking up this morning 16/07/22, my phone network has been saying ‘searching’ at the top of my phone screen. I cannot make any outgoing or incoming phone calls, can’t make any text messages or use data roaming. Not sure what has been going on but I have done an area check on the service and it comes up with no issues. I need help? As cannot make any phone calls to EE sue to no service.

[Chris_B]

@hollylewis98   What’s data roaming got to do with it ?  That’s for when your not in the UK.   Have you tried restarting the device?   Have you tried cleaning the sim with a damp cloth ? 

[bristolian]

As mentioned, roaming is when you're using your phone other than on your home network - hence data roaming being irrelevant.

Restarting your phone is always a good check, if you still have no service then one of two things has happened.

1: There is an, as yet undiagnosed, network issue in your area. Check with friends & family locally who use EE, and if necessary, click on "report a problem" on the online status tool.

2: There's a problem with your phone or account. Are you on PAYG or pay-monthly?