I can call out on my phone EE network is down haven’t got land line and need 999

Mrjinx
Investigator
Investigator

I can call out on my phone EE network is down haven’t got land line and need 999

6 REPLIES 6
Mrjinx
Investigator
Investigator

Can’t use phone network down for hours now this is **bleep** never using EE again can’t even talk to anyone 

bristolian
EE Community Star
EE Community Star

EE's mobile network is not "down" but you may have a local coverage issue specific to your locality - does your phone show signal bars, and have you tried restarting it? Is your phone a PAYG one, or pay-monthly?

 

I would always recommend having access to another phone in case of emergencies.

 

You can check for local coverage issues by clicking "check status" on the online coverage tool - this includes the facility to report a problem if necessary.

@Mrjinx   Seeing as you have a data connection can you not use Wi-Fi calling on your device?     

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Mrjinx
Investigator
Investigator

can anyone help me use the Wi-Fi to make calls. My phone is iPhone 12 mini🥴

Mustrum
EE Community Star
EE Community Star

Hi @Mrjinx 

 

 
 
Then follow these steps:
  1. On your iPhone, go to Settings > Phone > Wi-Fi Calling.
  2. Turn on Add Wi-Fi Calling For Other Devices.
  3. Go back to the previous screen, then tap Calls on Other Devices.
  4. Turn on Allow Calls on Other Devices if it's not on. ...
  5. Turn on each device that you want to use with Wi-Fi Calling.

 

Don;t forget to connect to your Wi-Fi network. 

Leanne_T
EE Community Support Team

Hi @Mrjinx

 

Thanks for coming to the community. 

 

Do you have signal showing this morning? 

 

Have you set up WiFi Calling following the advice given? 

 

Leanne 🙂