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Network connection on my phone not working :(!

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Ma177
Investigator
Investigator

‎08-01-2025 12:52 AM - edited ‎08-01-2025 12:52 AM

Is anyone else having problems with the network connection on their phone? Mine’s not been working for the last few hours and I’m really stressed - the live chat doesn’t work either (or was it removed altogether?) so I can’t call customer service 😢

10 REPLIES 10
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Leanne_T
EE Community Support Team
In response to Ma177

‎08-01-2025 08:53 AM

I see, thanks for the extra details @Ma177 

The payment can take up to 24 hours to show on the account and for services to be restored. 

If this has been over 24 hours or you would like to discuss this being removed sooner, you would need to contact our mobile guides from any other phone or VoIP such as Skype. 

Leanne.