Network Issues

[Gjef]

I joined EE a rew weeks back now, believing all of the hype about being the best network, but my experience is very different. Both at home and work, I struggle with call quality and network reception and also during the 60 mile journey between. Calls frequently drop and even when I get a 5G signal, the data speeds are woeful. Anyone else finding this?

[Chris_B]

@Gjef   Nope.      I only have one location that has poor signal issues ( indoor/outside)so I use Wi-Fi calling as that’s what it’s for.       What’s the signal like outside at these places?  

[Gjef]

I use WiFi calling at home but can't at work due to network policies but why should we have to? I work in a well populated town that has 5g, but the connection is patchy and speeds are slow. This happens when driving along main roads that really should have full coverage. Calls frequently drop, I have even changed from an iPhone to a Samsung Galaxy but it isn't any better!



Sent from my Galaxy

[Leanne_T]

Hi @Gjef 

Thanks for coming to the community. 

Could you try checking the status of the network in your area on our coverage checker please? If you enter your postcode and tap 'check status' Does this show you any reported problems? 

Thanks. 

Leanne.

[Gjef]

Thanks Leanne

I have tried that but no problems are reported and this is a frequent problem. I was with EE a few years back and it was much better then, but it now looks like the reach if the network has reduced.

When driving on my daily commute, there are several blackspots where I now know it will drop the call. These are along busy dual carriage way roads, so I would expect to be able to make calls



Sent from my Galaxy

[Leanne_T]

I see, thanks @Gjef 

If no problems have been reported for the areas you have noticed a problem in, you can report these areas on the status checker, and the network team will get this looked into for you and give you an update once this has been looked into. 

Leanne.

[bristolian]

Does your phone show VoLTE when calls drop?

Whether an area is populated or not is not always relevant - poor coverage can occur in urban areas just as well as excellent coverage in rural areas.

[Gjef]

Hi, thanks for your reply.  I don't believe so but often it happens when driving so hard to say for sure.

Would this be a good or bad sign? What settings alteration might improve it?

[Gjef]

It doesn't happen in all areas. I cam make calls or texts most of the time but the patchiness of the network is very disappointing 

[Gjef]

Wifi calling is turned on as needed for home. 

It happens in the same spots most days during my commute