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Community Activity
Poor Customer Service
Is anybody else experiencing poor customer service from BT/EE and feel like they are being fobbed off at every opportunity?Has anybody managed to successfully register a formal complaint in the last four weeks?Are you experiencing wait times of over ...
Resolved! should a prepaid card must be cancelled?
I bought this SIM card at an airport convenience store. It has been a long time since then. When I left the UK, I didn’t cancel or deactivate it. I thought it was a prepaid SIM card. I want to know whether it could have incurred any charges. I can n...
EE Sponsorship/Marketing Contact
Hello EE,I recently sent an email to EE requesting Sponsorship of an endurance event (Transatlantic Ocean Row) taking place next year. So far, I heard nothing back from anyone at EE. Would you be able to point me in the right direction/put me on thos...
Resolved! Equipment return
I cancelled EE broadband in the 14 day cooling off period. I have sent the equipment back. I have proof of posting and there's tracking on the Royal Mail website to say it has been delivered to the destination postcode, which is Yorkshire XX101BT. I ...
HR
Hi, im trying to find the email for hr is there anyway i could get it
Grassroots
Hi I have just started coaching for a under 8 team and was wondering if EE would be able to sponsor us. Thank you
EE TV Box Pro VS Apple 4K Box
HII am soon going to take up EE Broadband with EE TVI am aware I can choose either the EE TV Box Pro OR the Apple 4K Box. I have watched some YouTube videos on them both to try and give me the best understanding, I am still undecided on which to choo...
Can't cancel an order haing been ill adivsed on swapping from BT to EE Broadband
After help for my Elderly Mother :My Mother in her 80's and a BT customer, was spoken to by Customer Services yesterday on the back of an enquiry about packages. She told the advisor that she wasnt ready to swap and needed time to think about the off...
Can't receive messages from anybody besides 150
I'm on a pay-as-you-go contract and suddenly I can't receive messages on my phone but can still get messages from 150.I can still make phone calls
EE cancelled service on me
Hi all. Has anyone else had the following problem? I recently received an email telling me to return all my EE broadband kit, and received the envelopes to do it. I did not request to cancel any services, and our bill payments are all up to date by d...
Latest from our Blog
Win £600 off your phone bill
We've teamed up with Airtime to give you the chance to win one of three prizes of £600 towards your EE mobile bill. It's really simple to enter. Just shop with one of over 200 retailers on the Airtime...
Do you or someone you know use a telecare alarm?
If you or one of your loved ones are one of the 2 million users of telecare alarms across the UK, it's important you get in touch with your provider to ensure the telecare service will continue to wo...
Uninterrupted reach with Smart WiFi extenders
Extend your WiFi range to go wall-to-wall around the home with Smart WiFi. Smart WiFi creates a seamless network around your home, from the living room to the loft, giving you a stronger WiFi signal i...
Rewards and the EE app
We want to thank you for choosing EE. So say hello to EE Rewards, only available in the EE app. Weekly discounts, money off your mobile bill, and great discounts on the brands you love. You'll get: W...
