Not sure if anyone has any experience of this - I’m hoping so as I’m at a loss. My EE mobile phone works fine (it’s an iPhone 13). It rings when people call no problem. My landline also works fine, it rings when people call and I call people from it no problem. My landline provider is Virgin. I misplaced my mobile phone the other day so called it from my landline to locate it. As expected it was ringing in the landline earpiece but I couldn’t hear my mobile ringing I assumed it must be on silent. Later my partner my mobile and it rang out loud and I found it. This I thought was strange as I’d assumed it was in silent. So I tested it again calling it from my landline but it doesn’t receive the call, it rings landline end then goes to voicemail. I then called my partner from the landline to see if it was a mobile phone thing but no his mobile did ring and he answered it. Our mobiles are on the same contract just different numbers. Any ideas would be appreciated as I’ve looked at my settings and can’t see what it can be.
This issue can only lay with VM. You need to take it up with them.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
No nothing its as though the mobile isn’t receiving the call. I’ve tried it again today and after ringing for 4 rings I then hear an engaged tone (not even the voicemail like before) even though my mobile is not on a call. I know it sounds odd but it’s almost as if my landline and mobile phone think they’re the same number so when calling my mobile from the landline it won’t connect through.
