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Mobile Data

alsksoxod2
Visitor

‎17-07-2026 04:09 PM

If I have unlimited data, why is my mobile data not working when I’m out? I’ve tried all troubleshooting ideas and there are no issues in my local networks

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎17-07-2026 04:12 PM

You in UK?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Leanne_T
EE Community Support Team

‎17-07-2026 06:08 PM

Hi there @alsksoxod2 

Thanks for coming to the community.

What happens when you try and use data when not connected to WiFi? 

What device are you using? 

Also,  if you log into your EE app, select, Profile > Settings and permissions > Manage settings > Data and usage > Use mobile data, is this turned on?

Leanne 🙂

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