Our village is in a very rural area.
We all have antennas to receive an EE signal from 14 miles away over the sea. It’s always been not too bad at 20 plus mb download (some got 80 occasionally). For at least 2 months the signal is now more or less unusable. I’ve complained to EE but all they say is that they are waiting to fix the mast as they can’t get access.
Apart from Starlink, this is pretty much our only source of internet. Businesses have been unable to take card payments and many of our older residents can’t pay bills online or even access their bank and calls are pretty much a no go.
the executive office have been really nice and helpful but it doesn’t change the fact that we are pretty much cut off most of the time now.
Theres never any movement on the issue that’s taking weeks, or maybe months at this point.
The advice given is to use call over WiFi (pointless). I’ve been given a months credit on my bill but that doesn’t really make a difference. I’m waiting for the 8 weeks and asking for a deadlock letter and refer to the ombudsman.
in the meantime has anyone else experienced something similar and do you have any advice?
thanks
