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Amirjamil
Contributor
Contributor

‎01-12-2024 05:37 AM

My internet not working 

 

0 Helpful
8 REPLIES 8
Amirjamil
Contributor
Contributor

‎01-12-2024 05:22 AM

 
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Amirjamil
Contributor
Contributor
In response to Amirjamil

‎01-12-2024 05:23 AM

My sim and internet not working it’s new plan 

0 Helpful
Amirjamil
Contributor
Contributor

‎01-12-2024 05:26 AM

 
0 Helpful
Ali_A
EE Community Support Team

‎01-12-2024 12:23 PM

Hi @Amirjamil 

Welcome to the Community. 

Do you have any signal on your SIM card? 

Can you make or receive calls at all? 

Ali

0 Helpful
Amirjamil
Contributor
Contributor
In response to Ali_A

‎01-12-2024 01:28 PM

Sent from Yahoo Mail for iPhone
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Ali_A
EE Community Support Team
In response to Amirjamil

‎01-12-2024 01:45 PM

@Amirjamil 

is your SIM on pay monthly, or it it pay as you go? 

Ali

0 Helpful
Amirjamil
Contributor
Contributor
In response to Ali_A

‎01-12-2024 02:00 PM

Nothing he said go we shop show id 

Sent from Yahoo Mail for iPhone
0 Helpful
Michael_D
EE Community Support Team
In response to Amirjamil

‎02-12-2024 09:43 AM

Have you spoken with our customer service guides @Amirjamil? Did they advise you to go to an EE store?

If you are the account holder and have photo ID (either a passport or driving licence), you can go in store to get a replacement SIM activated.

Michael